Tally.ERP 9 provides a new capability known as the Support Centre, wherein you can directly post your queries on the functional and technical aspects of the Product.
The user can view all the support queries in different modes, i.e., routed via the Support Centre, Email, Calls, etc.
The Support Centre allows you to view queries for an activated license along with the Status i.e., Closed/ Pending and Ticket Summary. The report is viewed on the basis of the Date, Status and Location.
The Support Centre makes it easy and convenient to reach out to the system, which includes Tally Support and the Tally Service Partner, to offer help and support on any product, at the click of a button.
This feature facilitates instant reference to the solutions provided for your queries at any point of time.
The availability of information on issues, interactions and resolutions, to the entire Tally Support Team, including the Tally Service Partners dramatically reduces the need for repeated explanations on issues/support queries and thereby ensures quality help and support.
The Support Centre enables you to track the status of your queries including the full chain of interactions irrespective of the mode of communication. If you have posted a query from the Support Centre within Tally. ERP 9 and then interacted over the phone, you will be able to see both the interactions.
In case of a Multi-site License, you can view the details pertaining to issues of any location /site from any of your sites.
You can search for a service partner and post your queries instantly.
As an authorized Tally.NET user, the Support Centre feature can be accessed remotely from any machine having Tally.ERP 9 installed on it and activated or in educational mode.